Order Info

Ordering Limitations

Due to possible quick turnovers of our orders, Highlander Coffee Pte Ltd may at times have to restrict the number of certain items that you intended to or have already purchased. When certain items are limited in stocks, Highlander Coffee Pte Ltd reserves its rights to limit your purchase quantities to a lower amount. During times that you have ordered more quantity than we can supply, we will communicate with you and provide you different options available at that time. We promise you, the customers, that we give our continued commitment to fulfill your order request. However, in all circumstances, Highlander Coffee Pte Ltd reserves its rights to refuse any order. Reason(s) of such refusal will be communicated to you. There is no refund provided for all items. Only exchange is allowed.

Payment

There are 4 payment methods to choose from. They are as follows:

By Credit Card:

Submit your credit card details via our secure servers through PayPal using ONLY Visa, Mastercard or American Express. Credit card payments are charged to your account when you place your order.

Please note: All transactions are fully secured through the use of PayPal’s SSL encryption, and there is no surcharge for credit card orders. Highlander Coffee Pte Ltd uses the secure, real-time services of PayPal to process all online credit card orders. Highlander Coffee Pte Ltd will take every care to ensure that your order and subsequent transactions are conducted via a secure link through PayPal. As Highlander Coffee Pte Ltd is not responsible for the operation of the secure link, Highlander Coffee Pte Ltd will not, unless it is negligent, be liable for any loss you may suffer if a third party obtains unauthorised access to any information you provide via such link. You incur no fee when using the services of PayPal.

With PayPal, you have an online account that makes it easy to send money from a variety of sources like your credit card to a variety of recipients such as an online store – without sharing your financial information. So the online store never sees your credit card number or your banking information.

Take a tour of how PayPal works?...

By Cheque:

Print the order page and post it with your payment to us:

Highlander Coffee Pte Ltd

49 Kampong Bahru Road

Singapore 169362

Bank: United Overseas Bank Limited

Account Name: Highlander Coffee Pte. Ltd

Account No: 308-300-7034

Institution Code: 7375

Bank Branch Code: 308

Direct Deposit via Cheque, ATM (Automated Transaction Machine) IBG (Internet Banking GIRO):

Once we receive your order, if you choose this payment method, we will send you the Highlander Coffee Pte Ltd Bank account details:

Bank: United Overseas Bank Limited

Account Name: Highlander Coffee Pte. Ltd

Account No: 308-300-7034

Institution Code: 7375

Bank Branch Code: 308

Swift Code: UOVBSGSG

If using this method please quote your full name as a reference.

If payment is by personal cheque (Singapore Only) there will be a bank clearance period of 3 working days before the order is dispatched.

Delivery (Within Mainland Singapore)

Our products are delivered by via Courier. Shipping duration is generally within 1 week (from when payment has been received by Highlander Coffee Pte Ltd) depending on the location of the customer. In the event that our couriers return the goods to us as undeliverable for any reason, additional delivery charges may apply to cover the cost of redelivery. If orders are subsequently cancelled, any refund will have all delivery charges deducted from any refund amount given.

Shipping is FREE within mainland Singapore for total orders of $60 or more. Shipping cost of $8.00 applies when your order value is less than S$60.00.

Prices quoted are NETT and in Singapore dollars. We do not charge GST. Once orders are confirmed, no cancellations are allowed and no refund or exchange of products will be entertained.

Kindly allow 3 - 5 working days for processing and delivery of your order within Singapore.

Overseas Delivery

Customs regulations may prevent us from shipping certain products to certain geographical locations. Highlander Coffee Pte Ltd will assist in facilitating customs approval by providing the ingredients declaration forms as and when required. However, you will be notified if we are unable to ship specific items to the address you have selected.

Highlander Coffee Pte Ltd will not be held responsible in the event that orders delivered are rejected by the customs authority of your geographical location. Additional costs incurred in re-directing or cancellation of the orders will be borne by the customers.

All orders are subject to confirmation. Kindly allow at least 2 weeks for processing and delivery of your order.

Shipping charges apply and are based on total product weight and geographical location. Actual delivery and handling charges will be advised at the point of order confirmation and added to your order. You will be asked to make shipping charges by credit card through PayPal.

Any changes to orders placed must be made at least 5 working days prior to the delivery schedule. Changes to orders are subject to stock availability.

Once orders are confirmed, no cancellations are allowed. No refund requests will be entertained.

Pricing Changes

There are many factors that are out of our control. Due to these reasons, prices are subject to change without prior notice. Despite our constant effort to provide our visitors and buyers the most updated information, there will be inevitable a chance that our items may be priced at a different pricing level.

In the event a product is advertised with incorrect information such as but not limited to incorrect prices, incorrect functionality promoted, incorrect pictures shown, typographical error, photographical error, technical error or error in pricing information received from our suppliers, Highlander Coffee Pte Ltd shall have the right to refuse or cancel any orders placed for such products.

Collection of Information

Information on this internet site is gathered indirectly through our site's technology, and directly when you provide information to us. When you access this internet site, our servers collect anonymous navigation information and it is placed in our internet access logs. This information includes the type of browser and operating system you are using; the address of the referring site; the date and time of your visit; the IP address of your server; and the address of the pages you accessed. This provides information to Highlander Coffee Pte Ltd on how the internet site is used and navigated, such as the number of hits, the frequency of visits and the duration of visits to each internet site page. It does not personally identify individual users unless the users have previously elected to identify themselves by submitting personal information.

Use of Information

We use information collected on this internet site to determine the effectiveness of our internet site so that we can deliver content that better meets our users' needs. We may use this information to provide you with information you have requested.

If you do not provide us with the specific information within designated fields of the online Purchase/Order Form, we are limited in our ability to provide you with our service.

Highlander Coffee Pte Ltd does not retain your personal and credit card details. Information entered to order and purchase our products or service, is used only for the processing of the payment. When you choose to purchase any other product or service, we request your name and address for delivery purposes. We may also ask for a telephone or mobile number and/or your email address in the event that we have to follow up your order.

Protection of Information

Highlander Coffee Pte Ltd does not give or sell your information to any third party. We may only disclose your information where we are required by law to disclose personal information to law enforcement and government agencies, courts or external advisors.

We are not responsible or liable if a third party, such as someone posing as you evades security measures and gains access to the information on our internet site and subsequently to your information. However, any third party who has access to the internet site viz. credit card companies and other financial institutions may have retained a copy of your details in their own files or databases. We are not responsible or liable for the retention, use or privacy of your details in these circumstances.

Feedback submitted to Highlander Coffee Pte Ltd remains the property of Highlander Coffee Pte Ltd and may be used for marketing purposes or to contact you regarding this site.

Security

When capturing user data it is passed through a secure server using encryption technology to ensure that your information is protected when being sent over the internet. All stored user information is protected from unauthorised access through the use of secure passwords and user logons or other security procedures. Information provided through this site is held in a secure server environment behind firewalls. Although we maintain rigid standards in protecting your security from such risks as loss or unauthorised access, destruction, use, modification or disclosure of data, no transmission over the internet or storage of information on servers connected to the internet can be guaranteed to be absolutely secure.

This internet site may contain links to other sites. Highlander Coffee Pte Ltd is not responsible for the privacy practices of such sites.

Users

All users who use this internet site with the intention of ordering and purchasing products, or in regard to any information or personal details and credit card details entered on this internet site, must ensure their details:

represent their true identity and details accurately

do not represent these or any other information in a misleading way

are current.

You agree to indemnify Highlander Coffee Pte Ltd against all claims, actions, liabilities, suits, costs and expenses incurred due to your listing or intention to list any kind of personal details on <www.highlandercoffee.com>.

Highlander Coffee Pte Ltd does not retain your personal and credit card details. Information entered to order and purchase our products or services are used only to register you as a Highlander Coffee Pte Ltd customer and for the process of the payment.

Termination of Service

Highlander Coffee Pte Ltd also reserves the right, at its sole discretion, to immediately terminate your use with or ability to access this internet site and/or any other service provided to you by Highlander Coffee Pte Ltd, upon any breach of the Terms of Use by you and without notice.

Highlander Coffee Pte Ltd reserves the right to keep any and all monies received by registered members paying for services and/or products provided, in the event that such a termination should take place.

Use and Personal Security

You accept total responsibility for maintaining the confidentiality of your personal and credit card details. You are responsible for all users of your personal and credit card details, whether or not authorised by you. Prior to using this internet site you should read the Terms of Use, Disclaimer and Privacy Policy documents posted on this internet site. An order and a purchase by you is confirmation by you that you accept these documents and the provisions therein.

You agree to immediately notify Highlander Coffee Pte Ltd of any unauthorised use of your personal and credit card details on and/or from this internet site.

By using any of the services found at www.highlandercoffee.com, you indicate your acceptance to be bound by the Terms of Use, Disclaimer and the Privacy Policy of this internet site. Highlander Coffee Pte Ltd reserves the right to revise these Terms of Use at any time and at its sole discretion. You should review the Terms of Use, because they are binding on you.

This internet site and its contents are the property of Highlander Coffee Pte Ltd and are subject to copyright under Singapore law and through international treaties and other countries. All rights reserved. No use of this internet site or contents are permitted without the written authorisation of Highlander Coffee Pte Ltd.

Jurisdiction

Use of this internet site and the provision of services by Highlander Coffee Pte Ltd are governed by and subject to the laws of the Singapore, and parties agree to submit to the exclusive jurisdiction of the courts exercising jurisdiction in that State. You waive objection to legal action brought to those courts on the grounds of venue or inconvenient forum.

Your acceptance of these terms

By using this site, you signify your agreement with and acceptance of the Highlander Coffee Pte Ltd Privacy Policy. If you do not accept this policy, please do not use this site in any way. Your continued use of the Highlander Coffee Pte Ltd website www.highlandercoffee.com will mean that you accept the terms as outlined in this policy.

Terms and Condition

Your visit and use of www.highlandercoffee.com and Highlander Coffee Pte Ltd.com is governed by the policies, terms, and conditions set forth below. By using this "Website" or submitting an order for products or services, you indicate your acceptance of, and agreement to be bound by the terms and conditions set forth by Highlander Coffee Pte Ltd.

All content included on this site, such as text, graphics, logos, button icons, images, audio clips and software, and the compilation of this content are the property of Highlander Coffee Pte Ltd or its content suppliers and protected by international copyright laws. All software used on this website is the property of Highlander Coffee Pte Ltd or its software suppliers and protected by international copyright laws. The content and software on this site may be used as a shopping resource only. Any other use, including the reproduction, modification, distribution, transmission, republication, display or performance, of the content on this site is strictly prohibited.

Highlander Coffee Pte Ltd will not be liable for any personal injury, physical injury, and damage caused by the product sold via its website. For safety handling and operation on the product, please consult instruction manual that comes along or contact manufacturer directly. Any recall on product by manufacturer will not be handled through Highlander Coffee Pte Ltd. Buyers should contact the manufacturer directly for any related questions or inquiries.

All other trademarks and registered trademarks displayed on the site are the trademarks of their respective owners, and are not intended to imply any endorsement or affiliation between Highlander Coffee Pte Ltd and these companies.

Amendments

All contents of this "Site" may be changed by "Highlander Coffee Pte Ltd" in the future without prior notice. It is you, as a user, to periodically return to our site and receive the newest updates of the terms and conditions for amendments. Any amendments of terms and conditions will be taken in effect immediately. Your continued usage of www.highlandercoffee.com and Highlander Coffee Pte Ltd following any changes will constitute agreement to such amendments. Last updated 15th May 2008.

Highlander Coffee Pte Ltd are fully committed to protecting the privacy of our customers. We will only use the information that we collect about you lawfully in accordance with all relevant Singapore laws. Any personal information that you submit will be used simply to process your orders and is protected by a secure server and encryption. Highlander Coffee Pte Ltd is not involved in the selling, trading or alternative unauthorized use of personal information. We will not, on any circumstances pass on personal details to other organizations, unless required by law.