Our charges are based on transport, labour, parts, within/after office hours and the severity of the problem. For carry-in repairs, there will be no transport charges.

For a quotation, please contact us.

Generally, we can support most brands in the market up to commercial grades. These machines are built-to-last solid boiler type models compared to the consumer-focused thermoblock ones.

Machines purchased from say Singapore departmental stores (Tangs, Takashimaya, Harvey Norman and Best Denki) should come with a 1 year warranty. Buyers are advised to first contact the importer/agent for after-sales support before approaching others. Common brands are Nespresso, De’Longhi, Saeco, Gaggia and Krups.

In any case if you are at wits’ end, please contact us.

We pioneered INSTORE roasting in Aug 2006 with a 3kg Diedrich from USA for our own use at our espresso bar and retail beans. This is a Singapore NEA approved practice. As we naturally progress to the wholesale business, we outsourced our roasting to an AVA approved 3rd party roaster. In Singapore, it is illegal to roast beans instore (NEA certification) and supply wholesale to other food and beverage establishments. See http://www.ava.gov.sg/explore-by-sections/food/food-manufacturing-storage-innovation/overview-of-food-establishments-in-singapore

As our wholesale business grew, it is only right we eventually become a AVA certified wholesale roaster and supplier. End 2012, we finally WHOLLY OWN a roasting plant; producing coffee almost daily for both retail and wholesale with AVA (2012) and Halal (2015) certification. Our roasting facility is located at Food Exchange, 28 km away from our espresso bar (NEA certified since 2006)!

At our Food Xchange roasting plant, we roast almost daily or at least four times a week! If you don’t plan well, you are likely to boast about roasting every day! It is crucial to focus on machine maintenance and proper packing of beans!

We believe making good consistent coffee can be easily available or taught to everyone to greatly improve the quality of our beverage experience.

To be available to everyone it must be simple to master for an individual, organisation or a commercial establishment. Coffee should easily be learned and not intimidating or overcomplicated.

Since 2004, Highlander Coffee is committed to making it simple for anyone to experience good consistent coffee by sharing, serving, and support of our in-house roasted coffees, espresso coffee machines and coffee training workshops.

For more than a DECADE, our VALUES have kept us focused to achieve steady and consistent GROWTH. SIMPLY put, we want our customers to continue recognizing us as ENDURING, DEPENDABLE and CREDIBLE.

We have established a broad customer base that either enjoys coffee at our espresso bar or who purchases beans to savour at home. Commercial establishments and offices trust our roasts to serve their coffee customers and employees.