COMMERCIAL ESPRESSO MACHINES

Serving great espresso beverages to your customers TRADITIONAL ITALIAN MACHINES FULLY AUTOMATIC MACHINES

Looking for an IDEAL commercial
espresso machine for your F&B ESTABLISHMENT?

SOUNDS FAMILIAR?

There are just too many CONFUSING MODELS AND TYPES available in the marketplace! Which is most suitable for my budget, establishment and concept?

Many espresso machines are very fanciful and highly priced. Can they really help me to serve good coffee CONSISTENTLY?

Coffee machine distributor we talked to don’t seemed able to provide the much needed AFTER-SALES TECHNICAL SUPPORT should something go wrong.

Besides buying the machine, can the supplier provide EFFECTIVE COFFEE MAKING TRAINING for us to succeed?

THE FACTS

Depending on an establishment’s focus and concept, there are different models and types that will suit different needs. There IS definitely one that will will MATCH your needs and budget.

Coffee machine only play ONE PART in achieving a good cup. Great coffee depends on the coffee origin, roasting, freshness, grind, brewing technique etc…not forgetting your customers’ preferences.

RESPONSIVE AFTER-SALES TECHNICAL SUPPORT is absolutely crucial to the unexpected breakdown of coffee machines. You would need a vendor that has the expertise, hardware and manpower to support you when you in dire need.

Many suppliers sell coffee machines but not only a handful can provide EFFECTIVE COFFEE MAKING TRAINING for you to succeed. Typically, NOT MANY have a proper coffee training curriculum, don’t roast and supply coffee, don’t have an in-house technical support team.

With no obligation, Highlander Coffee can help you find the IDEAL ESPRESSO MACHINE for your F&B ESTABLISHMENT.

HOW CAN HIGHLANDER COFFEE HELP?

Call us to have your needs assess first. Or contact us by submitting your enquiry online. We will response to you in the next 24 hours.

When you are ready to speak with us, kindly make an appointment at least a day in advance. Our cafe, showroom and training centre is located at 49 Kampong Bahru Road. Singapore 169362. Tel: 62261686 Operation Hours Monday to Saturday 9.00am to 5.30pm Closed on Sun and Public Holidays Google map Highlander Coffee 49 Kampong Bahru Road, Singapore 169362 https://goo.gl/maps/k7NQx4HgTy72

You are most welcome to our showroom and have a chat to assess your needs further. If are into the advance stages of your research into machines, you may even wish to see a demonstration or go hands-on with our machines on display. If you wish, we can follow up with a proposal of the machine packages we offer for your consideration; all at NO OBLIGATION!

Since 2004, we have built up a robust TECHNICAL CAPABILITY to support the distribution of espresso machines serving homes, oﬃces and commercial establishments. Customers enjoy PEACE-OF-MIND through our sound troubleshooting know how on services, repair and spare parts support.

THE BOTTOM LINE…

SIMPLY SAID, WE UNDERSTAND COFFEE BETTER. You will BENEFIT from our dedicated team of REAL PEOPLE with extensive PRACTICAL EXPERIENCE and on a DAILY basis:-

ROAST coffee for retail (2006) and wholesale (2012)

DISTRIBUTE and SERVICE coffee machines (2004)

WALK the talk by OWNING a cafe and SERVE coffee daily (2006)

PIONEER in COFFEE TRAINING and probably conducted the most number of classes in the WORLD (2004)!

PROVIDE SOUND COFFEE CONSULTANCY with a PROVEN TRACK RECORD (2006)

We have been dealing with Espresso Coffee Machines and provided freshly roasted coffee beans to organisations and F&B outlets since 2004. Some of our coffee customers are Google, Landlease, Charles and Keith, Joe and Dough, W39, Cups and Canvas, Wimbly Lu, Coffee Stop, Chef Icon, Coffee Connect, Wong Partnership, salesforce.com, Allen and Gledhill, Global Orient, Lloyds of London, Lloyds Register, Paul Filtration, A-STAR, EMC Systems, Mitsubishi Corporation etc…

Highlander Coffee Quick Factfile: We are a Singapore pioneer in the gourmet coffee business established for more than 10 years (since 2004). Our cafe has been around serving coffee to new and regular customers for over 10 years. Our coffee academy is reputed the longest standing educational platform reaching out to more people than anybody else in the WORLD! We now WHOLLY OWN a roasting plant producing coffee almost daily for both retail and wholesale! We are AVA (mandatory licence for wholesale supplies), Halal (whole plant) and NEA (our espresso bar) certified. We are currently one of notable home and commercial espresso machine importer distributor in the region for the VBM brand with keen repair and parts support capabilities.

Easily the best flat white in Singapore, and on top of that, everything is very reasonably priced too. Amazing coffee… MS Samantha Lauw

Thank you Phil, Cedric and Kwok Li!!! Appreciate it. My colleagues had fun and they now know how much effort goes into a bean and into making a good cuppa!!! Ms Serene Yap (Team DBS bonding workshop)

Great consistent coffee year after year. Well priced drinks, can get your supply of beans too as they are a roaster too. Only grouse is they close too early, good for the friendly staff but little bit inconvenient for me 😅 Kai Rene Teh

…The coffee is great and people are genuine and unpretentious though experts in the field of coffee. A winning combination! MS Victoria Dook

The best black coffee I have had in Singapore for almost a year. Smooth texture and well balanced flavor. I also buy roasted beans here so that I found grind and brew coffee at home. I come on a monthly basis and the quality never let me down. It’s a gem. Mr Frank Fang

A nondescript place which is not difficult to get to provided you know how to walk there. They do serve coffee there but I go there to get my coffee beans. Found that they have a better pricing for the roasted beans compared to other roasters and the coffee is just as good. Mr Benjamin Yang

Old is gold they say. Highlander has been around since before the artisanal hipster coffee trend started! They sell coffee, equipment and classes. Always worth a visit if you’re a coffee lover. Baristas are friendly and very approachable. Mr Namdev Sachathep

Very good coffee with reasonable price. Ever since my husband and I move to Singapore, this is THE place for us to buy freshly roasted coffee beans 孙洁琼

A group of individuals who love their craft, always service with a smile. I thoroughly enjoy their coffee. Worthy of 5 stars! Mr Ethan He

Fresh beans, fresh brews. Excellent quality, first class service, good pricing. Mr Simon Quek

Great coffee. One of the best in Singapore and also very reasonably priced. Mr Muhammad Farid

Definitely one of the best coffee (if not the best) you can get in Singapore. Mr Coleman Yee

Best coffee in Singapore! ‘Nuff said Mr Aditya Pande

I have been visiting this place regularly in the last few years and it’s amazing how the consistency and quality of the coffee has been maintained. Most refreshing coffee in Singapore at the cost of bragging I must say I do know my coffees. A must go to place even if it can be a little out of the way. VlpSingapore

What Others Say…

Do you offer espresso machine rental service for commercial establishment?

We do not provide commercial espresso machine on loan.

We believe that if you own the machine, you are probably more committed to delivering quality coffee. We have the track record and experience to share with you what it takes to make a great cup and by doing that you are most likely to win over repeat customers. That good work should then translate into more profits for your café business.

Coffee machine rental practices in the market come with a catch. You have to buy a certain quantity in order to enjoy the free use of the machine and maintenance. If you do not meet a certain targeted purchase, say 30kg a month (approximately 3000 cups) you would have to pay for a rental fee between $100 to $200. Upfront you also need to pay a security deposit of between $1,000 to $2,000 as a standard practice. More often than not, you will be provided with a used machine which has already been depreciated by the machine vendor. Furthermore, you may need to pay a premium price for the exclusive coffee you serve in your establishment.

Do we have to use your coffee beans in order to be covered for warranty if we purchase a coffee machine from Highlander Coffee?

YES, we prefer so.

However, we maintain that the machine comes fully covered with a ONE YEAR warranty onsite on labour and parts (not due to mishandling or act of God); provided the user maintain the exclusive use of Highlander Coffee beans during this period.

We will first teach and always advise the customer to strictly do their daily maintenance at the close of the working day. Failure to do so can result in a bad cup of coffee, shorten machine’s lifespan and cause unnecessary downtime resulting in opportunity costs.

After the expiry of the ONE FULL WARRANTY and if you are still using our Highlander Coffee beans, we will provide all the necessary technical support; i.e. the first level support at no charge by phone (Tel: 62261686) and email ([email protected]). Should you require an onsite repair, labour and transportation charge will be WAIVED. ONLY PARTS REPLACEMENT charges will apply and the customer must be agreeable first.

Do you have a technical support team and how fast is your response?

Through the years we have built up a robust TECHNICAL CAPABILITY to support the distribution of espresso machines serving homes, oﬃces and commercial establishments. Customers enjoy PEACE-OF-MIND through our sound troubleshooting know how on services, repair and spare parts support. Typically our response time is within the next few hours onsite or within latest the same working day. Often, problems are easily solved instantly over the phone or by electronic correspondences.

After our purchase, what is the technical support you will provide should we face an issue with machine?

After commissioning, we will firstly provide phone (Tel: 62261686) and email support ([email protected]). If the issue cannot be resolved, we will send our technician to support you.

With the expiry of the ONE FULL WARRANTY and if you are still using our Highlander Coffee beans, we will provide all the necessary technical support; i.e. the first level support at no charge by phone (Tel: 62261686) and email (high[email protected]). Again, there will be no transportation charge should the machine be fixed at our inhouse workshop. HOWEVER, you will be charged ONLY for PARTS REPLACEMENT.

Do you roast your own coffee beans and does Highlander Coffee possesses the required food safety certifications?

We pioneered INSTORE roasting in Aug 2006 with a 3kg Diedrich from USA for our own use at our espresso bar and retail beans. This is a Singapore NEA approved practice. As we naturally progress to the wholesale business, we outsourced our roasting to an AVA approved 3rd party roaster. In Singapore, it is illegal to roast beans instore (NEA certification) and supply wholesale to other food and beverage establishments. See http://www.ava.gov.sg/explore-by-sections/food/food-manufacturing-storage-innovation/overview-of-food-establishments-in-singapore

As our wholesale business grew, we eventually become a AVA certified wholesale roaster and supplier. End 2012, we finally WHOLLY OWN a roasting plant; producing coffee almost daily for both retail and wholesale with AVA (2012) and Halal (2015) certification. Our roasting facility is located at Food Exchange, 28 km away from our espresso bar (NEA certified since 2006)!

How often are your beans roasted?

At our Food Xchange roasting plant, we roast almost daily or at least four times a week! If you don’t plan well, you are likely to boast about roasting every day! Do not forget you still need to take care of machine maintenance and packing of beans!

Where are the beans sourced from?

Our beans are sourced from all over the world namely South America, Central America in Africa and Indonesia.

Why are these beans special? Flavor?

They are special because each has its own characteristics to add complexity to the flavours our customers desire. Typically, they are citrusy, sweet, nutty, herbal, earthy, spicy and full bodied.

Favorite roast? How do you get this flavor?

Medium to medium dark roast or city to full city as some will call it. We find that within this degree of roasts, there is a good balance of sweetness, bitterness, body and acidity. Ultimately this is what our customers approve of and keep coming back for more.

Why is Highlander Coffee unique?

We believe making good consistent coffee can be easily available or taught to everyone to greatly improve the quality of our beverage experience.

To be available to everyone it must be simple to master for an individual, organisation or a commercial establishment. Coffee should easily be learned and not intimidating or overcomplicated.

Since 2004, Highlander Coﬀee is committed to making it simple for anyone to experience good consistent coﬀee by sharing, serving, and support of our in-house roasted coﬀees, espresso coﬀee machines and coﬀee training workshops.

For more than a DECADE, our VALUES have kept us focused to achieve steady and consistent GROWTH. SIMPLY put, we want our customers to continue recognizing us as ENDURING, DEPENDABLE and CREDIBLE.

We have established a broad customer base that either enjoys coﬀee at our espresso bar or who purchases beans to savour at home. Commercial establishments and oﬃces trust our roasts to serve their coﬀee customers and employees.

Where and how can I start buying your coffee beans?

You may PURCHASE ONLINE, pick up coffee beans at our retail cafe and shop 49 Kampong Bahru Road OR contact us for a no obligation discussion regarding your PERSONAL, OFFICE OR CAFE needs.

BRANDS WE PARTNER

40 YEARS OF ACHIEVEMENTS, FROM GROUP VBM E61 TO THE NEW TS SYSTEM.

Not all companies can boast forty years of research and achievements in their fields. Since 1976, VBM has been designing, manufacturing and selling worldwide espresso machines appreciated by generations of baristas, confectioners, owners of cafes, restaurants and hotels.

Lelit is a family-run industry that designs and produces coffee machines either for household or professional use. Both a long technical tradition and an advanced research and development division make Lelit an emerging company among the espresso machines producers. Design, technology, service and care for details are the main features of a company looking onwards to the future.

WMF is the leading international manufacturer of fully automatic commercial coffee machines. Every coffee system is unique in itself and a specialist for meeting individual needs. To this date all of the WMF coffee machines are being manufactured in Geislingen and can therefore pride themselves on being MADE IN GERMANY.

Any innovative product is preceded by the development of new concepts, technologies and design. Every day at JURA, a team of highly qualified product developers, engineers, designers and marketing specialists search for answers to a single question: what will espresso and coffee machines look like in the future?

TRADITION ITALIAN ESPRESSO MACHINES

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