COMMERCIAL ESPRESSO MACHINES
Serving great espresso beverages to your customers TRADITIONAL ITALIAN MACHINESFULLY AUTOMATIC MACHINESLooking for an IDEAL commercial
espresso machine for your F&B ESTABLISHMENT?
SOUNDS FAMILIAR?
- There are just too many CONFUSING MODELS AND TYPES available in the marketplace! Which is most suitable for my budget, establishment and concept?
- Many espresso machines are very fanciful and highly priced. Can they really help me to serve good coffee CONSISTENTLY?
- Coffee machine distributor we talked to don’t seemed able to provide the much needed AFTER-SALES TECHNICAL SUPPORT should something go wrong.
- Besides buying the machine, can the supplier provide EFFECTIVE COFFEE MAKING TRAINING for us to succeed?
THE FACTS
- Depending on an establishment’s focus and concept, there are different models and types that will suit different needs. There IS definitely one that will will MATCH your needs and budget.
- Coffee machine only play ONE PART in achieving a good cup. Great coffee depends on the coffee origin, roasting, freshness, grind, brewing technique etc…not forgetting your customers’ preferences.
- RESPONSIVE AFTER-SALES TECHNICAL SUPPORT is absolutely crucial to the unexpected breakdown of coffee machines. You would need a vendor that has the expertise, hardware and manpower to support you when you in dire need.
- Many suppliers sell coffee machines but not only a handful can provide EFFECTIVE COFFEE MAKING TRAINING for you to succeed. Typically, NOT MANY have a proper coffee training curriculum, don’t roast and supply coffee, don’t have an in-house technical support team.
- With no obligation, Highlander Coffee can help you find the IDEAL ESPRESSO MACHINE for your F&B ESTABLISHMENT.
HOW CAN HIGHLANDER COFFEE HELP?
When you are ready to speak with us, kindly make an appointment at least a day in advance. Our cafe, showroom and training centre is located at 49 Kampong Bahru Road. Singapore 169362. Tel: 62261686 Operation Hours Monday to Saturday 9.00am to 5.30pm Closed on Sun and Public Holidays Google map Highlander Coffee 49 Kampong Bahru Road, Singapore 169362 https://goo.gl/maps/k7NQx4HgTy72
You are most welcome to our showroom and have a chat to assess your needs further. If are into the advance stages of your research into machines, you may even wish to see a demonstration or go hands-on with our machines on display. If you wish, we can follow up with a proposal of the machine packages we offer for your consideration; all at NO OBLIGATION!
When you are ready to speak with us, kindly make an appointment at least a day in advance. Our cafe, showroom and training centre is located at 49 Kampong Bahru Road. Singapore 169362. Tel: 62261686 Operation Hours Monday to Saturday 9.00am to 5.30pm Closed on Sun and Public Holidays Google map Highlander Coffee 49 Kampong Bahru Road, Singapore 169362 https://goo.gl/maps/k7NQx4HgTy72
Since 2004, we have built up a robust TECHNICAL CAPABILITY to support the distribution of espresso machines serving homes, offices and commercial establishments. Customers enjoy PEACE-OF-MIND through our sound troubleshooting know how on services, repair and spare parts support.
THE BOTTOM LINE…
SIMPLY SAID, WE UNDERSTAND COFFEE BETTER. You will BENEFIT from our dedicated team of REAL PEOPLE with extensive PRACTICAL EXPERIENCE and on a DAILY basis:-
- ROAST coffee for retail (2006) and wholesale (2012)
- DISTRIBUTE and SERVICE coffee machines (2004)
- WALK the talk by OWNING a cafe and SERVE coffee daily (2006)
- PIONEER in COFFEE TRAINING and probably conducted the most number of classes in the WORLD (2004)!
- PROVIDE SOUND COFFEE CONSULTANCY with a PROVEN TRACK RECORD (2006)
We have been dealing with Espresso Coffee Machines and provided freshly roasted coffee beans to organisations and F&B outlets since 2004. Some of our coffee customers are Google, Landlease, Charles and Keith, Joe and Dough, W39, Cups and Canvas, Wimbly Lu, Coffee Stop, Chef Icon, Coffee Connect, Wong Partnership, salesforce.com, Allen and Gledhill, Global Orient, Lloyds of London, Lloyds Register, Paul Filtration, A-STAR, EMC Systems, Mitsubishi Corporation etc…
Highlander Coffee Quick Factfile: We are a Singapore pioneer in the gourmet coffee business established for more than 10 years (since 2004). Our cafe has been around serving coffee to new and regular customers for over 10 years. Our coffee academy is reputed the longest standing educational platform reaching out to more people than anybody else in the WORLD! We now WHOLLY OWN a roasting plant producing coffee almost daily for both retail and wholesale! We are AVA (mandatory licence for wholesale supplies), Halal (whole plant) and NEA (our espresso bar) certified. We are currently one of notable home and commercial espresso machine importer distributor in the region for the VBM brand with keen repair and parts support capabilities.
What Others Say…
Do you offer espresso machine rental service for commercial establishment?
We believe that if you own the machine, you are probably more committed to delivering quality coffee. We have the track record and experience to share with you what it takes to make a great cup and by doing that you are most likely to win over repeat customers. That good work should then translate into more profits for your café business.
Coffee machine rental practices in the market come with a catch. You have to buy a certain quantity in order to enjoy the free use of the machine and maintenance. If you do not meet a certain targeted purchase, say 30kg a month (approximately 3000 cups) you would have to pay for a rental fee between $100 to $200. Upfront you also need to pay a security deposit of between $1,000 to $2,000 as a standard practice. More often than not, you will be provided with a used machine which has already been depreciated by the machine vendor. Furthermore, you may need to pay a premium price for the exclusive coffee you serve in your establishment.
Do we have to use your coffee beans in order to be covered for warranty if we purchase a coffee machine from Highlander Coffee?
However, we maintain that the machine comes fully covered with a ONE YEAR warranty onsite on labour and parts (not due to mishandling or act of God); provided the user maintain the exclusive use of Highlander Coffee beans during this period.
We will first teach and always advise the customer to strictly do their daily maintenance at the close of the working day. Failure to do so can result in a bad cup of coffee, shorten machine’s lifespan and cause unnecessary downtime resulting in opportunity costs.
After the expiry of the ONE FULL WARRANTY and if you are still using our Highlander Coffee beans, we will provide all the necessary technical support; i.e. the first level support at no charge by phone (Tel: 62261686) and email ([email protected]). Should you require an onsite repair, labour and transportation charge will be WAIVED. ONLY PARTS REPLACEMENT charges will apply and the customer must be agreeable first.
Do you have a technical support team and how fast is your response?
After our purchase, what is the technical support you will provide should we face an issue with machine?
With the expiry of the ONE FULL WARRANTY and if you are still using our Highlander Coffee beans, we will provide all the necessary technical support; i.e. the first level support at no charge by phone (Tel: 62261686) and email ([email protected]). Again, there will be no transportation charge should the machine be fixed at our inhouse workshop. HOWEVER, you will be charged ONLY for PARTS REPLACEMENT.
Do you roast your own coffee beans and does Highlander Coffee possesses the required food safety certifications?
As our wholesale business grew, we eventually become a AVA certified wholesale roaster and supplier. End 2012, we finally WHOLLY OWN a roasting plant; producing coffee almost daily for both retail and wholesale with AVA (2012) and Halal (2015) certification. Our roasting facility is located at Food Exchange, 28 km away from our espresso bar (NEA certified since 2006)!
How often are your beans roasted?
Where are the beans sourced from?
Why are these beans special? Flavor?
Favorite roast? How do you get this flavor?
Why is Highlander Coffee unique?
To be available to everyone it must be simple to master for an individual, organisation or a commercial establishment. Coffee should easily be learned and not intimidating or overcomplicated.
Since 2004, Highlander Coffee is committed to making it simple for anyone to experience good consistent coffee by sharing, serving, and support of our in-house roasted coffees, espresso coffee machines and coffee training workshops.
For more than a DECADE, our VALUES have kept us focused to achieve steady and consistent GROWTH. SIMPLY put, we want our customers to continue recognizing us as ENDURING, DEPENDABLE and CREDIBLE.
We have established a broad customer base that either enjoys coffee at our espresso bar or who purchases beans to savour at home. Commercial establishments and offices trust our roasts to serve their coffee customers and employees.
Where and how can I start buying your coffee beans?
BRANDS WE PARTNER
40 YEARS OF ACHIEVEMENTS, FROM GROUP VBM E61 TO THE NEW TS SYSTEM.
Not all companies can boast forty years of research and achievements in their fields. Since 1976, VBM has been designing, manufacturing and selling worldwide espresso machines appreciated by generations of baristas, confectioners, owners of cafes, restaurants and hotels.
Lelit is a family-run industry that designs and produces coffee machines either for household or professional use. Both a long technical tradition and an advanced research and development division make Lelit an emerging company among the espresso machines producers. Design, technology, service and care for details are the main features of a company looking onwards to the future.
WMF is the leading international manufacturer of fully automatic commercial coffee machines. Every coffee system is unique in itself and a specialist for meeting individual needs. To this date all of the WMF coffee machines are being manufactured in Geislingen and can therefore pride themselves on being MADE IN GERMANY.
Any innovative product is preceded by the development of new concepts, technologies and design. Every day at JURA, a team of highly qualified product developers, engineers, designers and marketing specialists search for answers to a single question: what will espresso and coffee machines look like in the future?
TRADITION ITALIAN ESPRESSO MACHINES
Light Commercial
Mid to Heavy Commercial
Heavy Commercial and New/Revolutionary
FULLY AUTOMATIC LIGHT TO HEAVY COFFEE MACHINES
10 to 20 cups Daily
20 to 50 cups Daily
50 cups onwards
Look No Further.
